Cancellation and Refund Policy

Effective Date: March 15, 2026

Company: Nexever Digital Technologies LLC

Website: https://nexever.ae

Email: hello@nexever.ae

This Cancellation and Refund Policy explains how cancellations, refunds, credits, and related requests are handled for services provided by Nexever Digital Technologies LLC ("Nexever", "we", "us", or "our"). By purchasing or subscribing to our services, you agree to this policy.

1. General Policy

All purchases made with Nexever are generally non-refundable. Because many of our services involve immediate resource allocation, onboarding, planning, setup work, third-party costs, custom development, creative work, and reserved service capacity, refunds are not normally provided once a service has been purchased, activated, scheduled, or started.

However, in limited cases, we may review refund or credit requests at our sole discretion where we believe the circumstances are reasonable and justified.

2. Cancellation by Client

You may request cancellation of a service or subscription by contacting us at hello@nexever.ae. Cancellation requests should include your full name, business name, registered email address, service details, and reason for cancellation.

Cancellation of a subscription or service will usually stop future renewals or future work, but it does not automatically entitle you to a refund for any current billing period, setup fee, completed work, reserved work, or third-party costs already incurred.

3. Subscription Cancellations

For recurring plans, cancellation generally applies from the next billing cycle unless otherwise agreed by us in writing. You should submit your cancellation request before the next renewal date to avoid being charged for the next cycle.

If a recurring subscription renews before a cancellation request is received or processed, that renewed billing period may remain non-refundable.

4. Non-Refundable Items

Unless otherwise required by law or expressly approved by us in writing, the following are generally non-refundable:

• setup fees and onboarding fees
• custom design, development, branding, SEO, content, and consulting work
• completed milestones or partially completed work already performed
• domain registrations, renewals, transfers, and related domain charges
• hosting, server, infrastructure, cloud, and deployment costs
• business email setup or mailbox-related fees
• SSL certificates and security-related purchases
• third-party software, plugins, licenses, themes, tools, or integrations
• renewal fees already charged
• service fees for periods already started

5. Cases Where Refunds May Be Considered

Although refunds are not our standard policy, we may consider a full refund, partial refund, service credit, or account credit in limited situations such as:

• duplicate payments or accidental double charges
• billing errors caused directly by us
• a service not being started at all and no material work, allocation, or third-party cost having been incurred
• a technical failure directly caused by us where we are unable to provide the purchased service within a reasonable period
• other exceptional circumstances where we determine, in good faith, that a refund or credit is appropriate

In many such cases, we may choose to provide a service credit, replacement service, or billing adjustment instead of a cash refund.

6. No Refunds for Change of Mind

Refunds are generally not provided for:

• change of mind after purchase
• lack of usage after activation
• delay caused by your failure to provide content, approvals, access, or required information
• business performance expectations not being met
• search ranking, leads, traffic, or conversion outcomes not meeting expectations
• third-party platform actions, suspensions, verification failures, or policy changes
• service interruptions caused by providers outside our control

7. Work Already Performed

If work has already started, been scheduled, been allocated, or been substantially prepared, any refund request may be reduced or declined based on the value of time, labor, resources, planning, and third-party costs already incurred.

Where appropriate, we may deduct reasonable amounts for completed work, reserved capacity, project management time, consultation, technical setup, procurement, and other associated costs.

8. Domain, Hosting, Email, and Third-Party Services

Services involving domains, hosting, email, SSL, cloud infrastructure, external APIs, paid tools, software licenses, or third-party providers are generally non-refundable once purchased, provisioned, registered, activated, renewed, or submitted for processing.

This is because many such items are immediately charged to us by third-party providers and often cannot be reversed.

9. Project Pauses and Abandoned Projects

If a project is delayed, paused, or abandoned due to your inactivity, non-response, failure to provide content, or failure to provide approvals within a reasonable period, fees already paid remain non-refundable.

We may treat a project as inactive or abandoned if required information or responses are not received for an extended period. Restarting such work later may require a new quote, reactivation fee, or revised timeline.

10. Refund Review Process

If you would like us to review a refund request, you must email hello@nexever.ae with all relevant details. We may ask for supporting information before making a decision.

All refund requests are reviewed case by case. Submission of a request does not guarantee approval.

11. Approved Refunds

If we approve a refund, the refund may be issued in full or in part, depending on the circumstances. We may also choose to issue:

• store credit
• service credit
• billing adjustment
• replacement service or revised delivery

Approved refunds, where granted, may be processed back to the original payment method where reasonably possible. Processing times may vary depending on the payment provider or banking system.

12. Chargebacks and Payment Disputes

If you believe there has been a billing issue, you should contact us first before initiating a chargeback or payment dispute.

Filing a chargeback for a valid charge while services have been delivered, resources allocated, or work has been performed may result in suspension or termination of current and future services, and we may dispute the chargeback with relevant supporting records.

13. Our Right to Cancel

We reserve the right to cancel, refuse, suspend, or terminate services where necessary for legal, security, operational, payment, abuse, policy, or risk-related reasons.

Where we cancel a service before any meaningful work has started and before material costs have been incurred, we may, at our discretion, provide a full or partial refund or service credit.

14. Policy Updates

We may update this Cancellation and Refund Policy from time to time. When we do, we will revise the effective date above. Continued use of our services after any update becomes effective means you accept the updated policy.

15. Contact

If you have questions about this Cancellation and Refund Policy, or want to request a cancellation or refund review, you may contact us at:

Nexever Digital Technologies LLC
Dubai, United Arab Emirates
Email: hello@nexever.ae
Website: https://nexever.ae